Building Trust Beyond the Service Call - Brennan Bleile

Brennan Bleile started Suck It Up Furnace Cleaning during one of the hardest seasons of his life, eventually growing the company from one truck to six while building a strong reputation in his local market.In this episode of Profit & Grit, I talk with Brennan about growing the business through word of mouth, memorable branding, repeat customers, and a customer experience that has helped the company earn more than 2,000 reviews.We also get into delegation, hiring, managing margins, handling unhappy customers, and Brennan’s perspective on growing a company without losing sight of family and the life he wants outside the business.What You Will Learn in This EpisodeHow Brennan went from welding to building a six-truck home service companyWhy starting at the “perfect time” was never an option for BrennanHow delegating to the right people helped him grow beyond doing everything himselfWhy memorable branding helped Suck It Up stand out in a crowded marketHow Brennan built a customer experience that generated more than 2,000 reviewsWhy listening and responding quickly can turn a frustrated customer aroundHow repeat customers reduce the pressure to constantly pay for new leadsHow routing jobs more efficiently helps Brennan control fuel costs and protect marginsWhy Brennan believes strong service and personal relationships keep customers coming backHow he thinks about growth while still protecting time for his familyMore From Profit & GritBook your complimentary Financial Insight Session with Tyler Martin, fractional CFO for home services and the trades, here:http://profitandgrit.comLearn more at profitandgrit.comFollow the show for weekly interviews with HVAC, plumbing, and home service owners and experts who share what it really takes to grow, scale, and profit in the trades.If you listen to any of the following shows, we’re sure you’ll love ours too! To The Point Home Services Podcast, Toolbox for the Trades, Masters of Home Service, Home Service Business Coach With David Moerman, BlueCollar.CEO, The Home Service Expert Podcast, Next Level Pros, Blue Collar Business Podcast, Home Service Millionaire with Mike Andes, The Contractor Fight with Tom Reber, and Blue Collar Success Group.🎙️ Profit & Grit by Tyler Martin Real stories. Real strategy. Real results for service-based business owners.🔗 Website: ProfitAndGrit.com 📍 LinkedIn: linkedin.com/in/thinktyler 📸 Instagram & TikTok: @profitandgritTyler Martin, a fractional CFO for home services and the trades 📅 Want to grow your business with smarter financial strategy? Book a free intro meeting